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Company Social Responsibility

Corporate Social Responsibility is our continuing commitment to behave ethically and contribute towards economic development while improving the quality of life of the workforce and their families as well as of the local community, society at large and the environment.
It is important that the success of our business is not just focused on sales, but the positive impact that we can achieve through all aspects of our business, through our CSR policy.

Equal Opportunities:

GenX MediCare is committed to equal opportunities for all employees. This commitment covers all aspects of employment, from recruitment, through to training and promotion.

It is our Company Policy that all employees, regardless of disability, age, sex, gender reassignment, pregnancy, colour, race, nationality or ethnic or national origins, marital status, sexual orientation, religion or belief or any other form of discrimination prohibited by law, should have equal opportunities in employment.

One of our most basic beliefs is that everyone should have the opportunity to work. GenX MediCare complies with the applicable employment laws and our obligation is to ensure fairness in the hiring and advancement of all employees, both permanent and temporary without discrimination. All of our staff have a personal responsibility for maintaining a respectful work atmosphere, free of abusive or unprofessional conduct. Every employee is expected to respect other people and treat them with dignity.

GenX MediCare recognises that the success of the company depends on its employees performing at the highest level. To support the attainment of high levels of performance the company will provide training, support, resources and encouragement that will allow staff members to develop their skills, knowledge and experience. This will help the employee achieve their potential and assist the company in the achievement of its strategic goals.

GenX MediCare understands the importance of effective communication, to ensure our employees are aware of key information within the company. We regularly communicate and engage through various methods, such as email, noticeboards, employee briefings and employee forums. If employees are communicated to regularly and in an effective manner they are much more involved with the company and will have a more positive attitude towards their role, with suppliers and our customers.

Our Customers:

GenX MediCare is fully dedicated to providing the best service and support for our customers, by giving access to a wide range of products and offering service solutions to grow their business.

Our mission is to be the partner of choice in delivering great value on everyday medical products and service solutions. We are committed to our brand being recognised as a market leader from a partner, employee and customer perspective. As the leader in our defined sector, the business has a strategic intention to develop new categories in aligned markets. In doing so we will be the primary or secondary choice in these sectors. We will be lean and cost-efficient focusing on service and added value to our customer base.

A key platform in meeting this vision is to provide industry-leading levels of service and we will continue to operate the current ISO9001 Quality Management System, in which we are fully certified. GenX MediCare will strive to improve and enhance its performance by setting objectives and targets, which are continually reviewed to ensure they are understood, acted upon and met.

We believe in regular, clear and open communications with our customers to ensure the long-term success of our business and theirs. This is carried out in many ways, from digital means, face-to-face meetings, forums and focus groups. This allows GenX MediCare to fully meet its requirements, allow us to adapt and grow our business and in turn providing the correct range of services to our customers.

Our Communities:

We aim to positively contribute and tackle the issues that impact our society, affecting the communities in which we operate.

We strive to give time and financial commitment to a range of national and local charities.

GenX MediCare pledges to use Uk based suppliers as much as possible, which not only helps to reduce the energy wasted and carbon emissions from deliveries but also support UK based economy and community.

As part of our commitment to the education sector, any surplus medical supplies are distributed to local and national charities.

Our Environment:

GenX MediCare is committed to reducing the environmental impact of our business and is firmly dedicated to continually improving our sustainability and to minimising our carbon footprint.

Managing our environmental impact is a priority and an important part of our overall commitment to responsible business. Green considerations are part of our decision-making in every part of our business. We promote an extensive range of green products; we promote green practices among our customers; we constantly evaluate the environmental practices and credentials of our suppliers; we continually review our own operations to ensure that we improve our performance against our green objectives.

Transport efficiency is a priority consideration with our transport service providers. Through effective use of route planning software we have and will continue to reduce the mileage and CO2 emissions of our transport operations. We commit to ensuring our transport network becomes as efficient and environmentally sustainable as possible.

The UK Waste Electrical Equipment Regulations are one of a series of ‘producer responsibility’ regulations, which makes producers financially responsible for the recycling and recovery of their products at end of life. The WEEE regulations aim to decrease the strain that WEEE has on the environment by increasing the reuse and recycling of WEEE products and reducing landfill. Therefore we have a legal responsibility as a producer to provide a method of collecting back from our customers and end-users for our obligated WEEE products. These can be deposited at one of the Regional Distribution Centres for onward disposal and recycling.

Combining maximum awareness among office products resellers and lean, green practices in our operations; our aim is to lead the office supplies industry in sustainability.

Our Suppliers:

GenX MediCare understands the importance to fulfil our social responsibilities by selecting suppliers who have honest credentials, which include respecting human ethics, labour rights, health and safety regulations and legal compliance.

We aim to build solid, strong partnerships with suppliers and will continually develop the relationship to provide an improved service and product offering. Securing the right quality and price in order to provide our customers with a stable supply of materials, to ensure we gain the full confidence of customers.

We help protect the global environment through sourcing environmentally friendly and recycled products, specifically through our PEFC accreditation.

To continuously increase awareness on environmental impacts, we offer specifically focused publications to support our customers in developing their sales in this important area and offering a range to meet the environmental requirements of many organisation’s Corporate Social Responsibility policies.

Suppliers are key in delivering our goal of providing customers with reliable products; we work closely with our suppliers to raise quality. We constantly undertake regular reviews with, to include factory inspection; ensuring recognised standards and regulations are fully adhered to.

Our commitment to respect in the workplace includes our full support for international efforts to promote ethical principles and practices related to the prevention of the exploitation and abuse associated with modern slavery and human trafficking. We also expect a commitment to these principles from all organisations with which we do business and will not support or do business knowingly involved in slavery or human trafficking.